The Latvian client made a purchase from the Chinese manufacturer, who he had been working for more than 2 years before. In the third year, he placed an order for two 40-foot containers with laminaria in packaging valued $138,000.
The client who was in Latvia sent the product to Russia. The repackaging showed that there was an iron wire and net pieces in the container with sea weed, left there at the stage of production. We sent the letter of claim to Latvia. The Latvian company was trying to contact the supplier for 3 months and resolve the issue but, unfortunately, without success.
We collected information from the client and started contacting the factory. Speaking Chinese, we succeded in explaining to the factory how serious the problem was, and then we arranged the meeting with the Latvian client at that factory.
The client came to the factory with our representative within 1 month and after 2 days of negotiation, the factory signed the refund agreement and transferred 80% of the goods value.